WhatsApp Cloud Calling - World's Leading WhatsApp Voice Solution

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Overview

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Key Features

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For Channel Partners

• White-label Solution: Fully customizable branding and user experience
• Easy Integration: Simple APIs and SDKs for quick implementation
• Infrastructure Management: We handle all the complex telephony infrastructure
• Scalable Architecture: Automatically scales to handle any volume of calls
• Comprehensive Support: Dedicated partner support and documentation

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WhatsApp Calling APIs

• Voice Calling API: For handling voice calls programmatically
• Call Status Webhooks: Real-time notifications of call events
• Media Streaming: Support for audio streaming during calls
• Quality of Service: Enterprise-grade call quality and reliability

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Implementation Options

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Option 1: SIP/PBX Integration

1. Connect Your SIP Trunk: Integrate with your existing SIP provider
2. PBX Configuration: Configure your PBX to route WhatsApp calls
3. Agent Deployment: Deploy AI voice agents within your infrastructure
4. Monitoring & Analytics: Use our dashboard for performance tracking

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Option 2: Built-in Call Center Solution

1. Cloud-based Infrastructure: Our fully managed solution
2. Call Routing: Intelligent call distribution to AI agents
3. Recording & Storage: Automatic call recording and secure storage
4. CRM Integration: Connect with your existing CRM systems
5. Analytics Dashboard: Comprehensive reporting and insights

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Core Capabilities

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Call Handling

• Incoming Call Management: Automatic answering with AI agents
• Outbound Campaigns: Proactive calling with personalized messages
• Interactive Voice Response: Menu systems and call routing
• Call Transfer: Seamless transfer to human agents when needed

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AI Agent Features

• Natural Conversations: Human-like interactions powered by LLMs
• Context Awareness: Access to customer history and preferences
• Multi-language Support: Communication in customer’s preferred language
• Sentiment Analysis: Real-time emotion detection and response adjustment

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Call Center Features

• Agent Management: Tools for managing human agent teams
• Call Queuing: Intelligent queue management with estimated wait times
• Supervision Tools: Barge-in, whisper, and monitoring capabilities
• Performance Analytics: Detailed metrics on call handling and agent performance

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Technical Architecture

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SIP/PBX Integration Flow

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Built-in Solution Flow

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Configuration Options

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Call Routing

{
  "routing": {
    "strategy": "round-robin", // or "skill-based", "priority"
    "overflow": "voicemail", // or "next-agent", "callback"
    "timeout": 30 // seconds before overflow
  }
}

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AI Agent Configuration

{
  "agent": {
    "personality": "professional",
    "knowledgeBase": "your-kb-id",
    "languages": ["en-US", "es-ES", "fr-FR"],
    "capabilities": ["order-status", "faq", "appointment-scheduling"]
  }
}

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Quality Settings

{
  "quality": {
    "codec": "opus", // or "g711", "g722"
    "bitrate": "high", // or "medium", "low"
    "jitterBuffer": 50, // milliseconds
    "echoCancellation": true
  }
}

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Use Cases

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Customer Service

• Order Status Inquiries: Automated responses to order-related calls
• FAQ Handling: Answers to common questions without human intervention
• Appointment Management: Scheduling and rescheduling through voice
• Complaint Resolution: Initial triage and escalation when needed

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Sales & Marketing

• Lead Qualification: Proactive calls to assess customer interest
• Appointment Setting: Scheduling meetings and demos
• Survey Collection: Voice-based customer feedback collection
• Promotional Campaigns: Outbound marketing calls with personalized messages

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Healthcare

• Appointment Reminders: Automated reminders for upcoming visits
• Prescription Refills: Voice-based prescription renewal requests
• Test Results: Automated delivery of non-sensitive test results
• Follow-up Calls: Post-visit check-ins and satisfaction surveys

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Financial Services

• Account Information: Balance inquiries and transaction history
• Payment Reminders: Automated payment due notifications
• Loan Applications: Voice-based application processing
• Fraud Alerts: Security notifications and verification

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Security & Compliance

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Data Protection

• End-to-end encryption for all voice communications
• Secure storage of call recordings and transcripts
• Access controls and audit logging
• GDPR, CCPA, and HIPAA compliance

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WhatsApp Compliance

• Adherence to WhatsApp Business API terms of service
• Proper use of calling permissions
• Opt-in requirements for outbound calls
• Message templates for compliance

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Analytics & Reporting

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Call Metrics

• Call volume and duration statistics
• Answer rates and abandonment rates
• Average handling time
• Customer satisfaction scores

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Agent Performance

• AI agent accuracy and effectiveness
• Human agent performance metrics
• Call resolution rates
• Leading-call resolution statistics

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Business Insights

• Peak calling times and patterns
• Common customer inquiries and topics
• Conversion rates for sales calls
• Cost per interaction analysis

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Integration Capabilities

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CRM Systems

• Salesforce integration
• HubSpot connectivity
• Zoho CRM support
• Custom CRM APIs

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Business Systems

• ERP system integration
• Order management systems
• Inventory management
• Payment processing platforms

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Communication Tools

• Slack notifications
• Email alerts
• SMS fallback options
• Webhook integrations

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API Access

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WhatsApp Calling API

# Initiate an outbound call
POST /api/v1/whatsapp/calls
{
  "to": "+1234567890",
  "from": "your-business-number",
  "agentId": "ai-agent-123",
  "metadata": {
    "customer_id": "cust-456",
    "purpose": "appointment_reminder"
  }
}

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Webhooks

{
  "event": "call.started",
  "data": {
    "callId": "call-789",
    "direction": "outbound",
    "to": "+1234567890",
    "from": "your-business-number",
    "timestamp": "2023-05-15T10:30:00Z"
  }
}

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Pricing

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SIP/PBX Integration

• Setup Fee: One-time configuration cost
• Monthly: Per active agent licensing
• Usage: Per minute of call processing

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Built-in Solution

• Per Agent: Monthly licensing per AI/human agent
• Per Call: Pay-per-use model for outbound campaigns
• Enterprise: Custom pricing for large-scale deployments