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Overview

Real-time Agent Assistance is a powerful solution that enables businesses to proactively engage with website visitors. By placing a simple JavaScript snippet on any website, owners can track visitor behavior in real-time and automatically connect visitors with human agents based on customizable trigger filters and behavior patterns.

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Key Features

Visitor Tracking

Real-time monitoring of visitor behavior and engagement patterns

Trigger Filters

Customizable filters to determine when to engage visitors

Voice Connection

Instant voice connection between visitors and human agents

Behavior Analysis

Advanced analytics on visitor patterns and engagement effectiveness

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How It Works

The Real-time Agent Assistance system operates through a lightweight JavaScript integration that provides:
  1. Behavior Monitoring: Tracks visitor actions, time spent on pages, scroll depth, and other engagement metrics
  2. Trigger Evaluation: Continuously evaluates visitor behavior against predefined trigger filters
  3. Proactive Engagement: Automatically initiates voice connections when trigger conditions are met
  4. Agent Routing: Connects visitors to the most appropriate available agent based on business rules

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Configuration Options

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Trigger Filters

Businesses can configure various trigger filters including:
  • Time spent on page
  • Scroll depth percentage
  • Form interaction patterns
  • Cart abandonment
  • Specific page visits
  • Geographic location
  • Device type
  • Referral source

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Behavior Patterns

The system can recognize patterns such as:
  • High engagement (frequent interactions)
  • Confusion (repeated navigation to same pages)
  • Comparison shopping (visiting multiple product pages)
  • Purchase intent (visiting checkout pages)
  • Research behavior (reading detailed product information)

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Benefits

  • Higher Conversion Rates: Proactive assistance at critical moments increases sales
  • Reduced Cart Abandonment: Immediate help during checkout process
  • Improved Customer Experience: Personalized assistance when needed most
  • Efficient Resource Allocation: Connects agents only when visitors show intent
  • Data-Driven Insights: Analytics on visitor behavior and engagement effectiveness

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Use Cases

  • E-commerce Sales: Connect sales agents to visitors showing purchase intent
  • Lead Generation: Engage potential leads with personalized assistance
  • Form Assistance: Help visitors complete complex forms or applications
  • Technical Support: Proactively assist visitors encountering difficulties
  • Event Registration: Guide visitors through registration processes

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Technical Implementation

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JavaScript Integration

// Simple one-line integration
<script src="https://cdn.voxeme.com/agent-assist.js" data-account="your-account-id"></script>

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Advanced Configuration

// Advanced configuration with custom triggers
VoxemeAgentAssist.init({
  accountId: 'your-account-id',
  triggers: {
    timeOnPage: 60, // seconds
    scrollDepth: 75, // percentage
    formInteraction: true,
    cartAbandonment: true
  },
  behaviorPatterns: [
    'comparison_shopping',
    'purchase_intent',
    'research_behavior'
  ]
});

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Analytics & Reporting

The system provides comprehensive analytics including:
  • Trigger effectiveness metrics
  • Conversion rate improvements
  • Visitor engagement patterns
  • Agent performance statistics
  • ROI tracking for proactive engagement

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Integration Requirements

  • Browser Support: Modern browsers (Chrome, Firefox, Safari, Edge)
  • SSL Required: HTTPS connection for voice capabilities
  • Minimal Performance Impact: Lightweight JavaScript with minimal page load impact
  • Customizable UI: Widget appearance can be customized to match brand guidelines