> ## Documentation Index > Fetch the complete documentation index at: https://docs.voxeme.com/llms.txt > Use this file to discover all available pages before exploring further. # WhatsApp Cloud Calling - World's Leading WhatsApp Voice Solution > World's Leading WhatsApp Voice solution for businesses. Enable AI Voice Agents, IVR, human agents on WhatsApp without migrating your chat platform. Works with existing chat platforms and the same number. ## Overview Voxeme is the **world's Leading WhatsApp Voice solution** for businesses, enabling voice communication on WhatsApp without migrating your chat platform. We empower businesses and channel partners like Rasayel, Chatwoot, Mottasl, AISensy, Wati, and 360Dialog to activate WhatsApp Voice without worrying about infrastructure. Our solution works seamlessly with existing chat platforms and the same WhatsApp Business number, providing AI Voice Agents, IVR, human agents, WebRTC calling, and call transfer to SIP users. ## Key Features Works with existing chat platforms and the same WhatsApp Business number Intelligent conversational AI for automated customer interactions Empowers partners like Rasayel, Chatwoot, Mottasl, AISensy, Wati, 360Dialog AI agents handle incoming calls from customers on WhatsApp Proactive outbound calling capabilities with AI agents Seamless integration with existing telephony infrastructure Complete call center solution for businesses without existing infrastructure High-quality real-time voice communication ## For Channel Partners Voxeme enables channel partners like Rasayel, Chatwoot, Mottasl, AISensy, Wati, and 360Dialog to offer WhatsApp Voice capabilities to their customers without worrying about the underlying infrastructure: * **White-label Solution**: Fully customizable branding and user experience * **Easy Integration**: Simple APIs and SDKs for quick implementation * **Infrastructure Management**: We handle all the complex telephony infrastructure * **Scalable Architecture**: Automatically scales to handle any volume of calls * **Comprehensive Support**: Dedicated partner support and documentation ## WhatsApp Calling APIs Our solution leverages WhatsApp's official Cloud API for calling, which includes: * **Voice Calling API**: For handling voice calls programmatically * **Call Status Webhooks**: Real-time notifications of call events * **Media Streaming**: Support for audio streaming during calls * **Quality of Service**: Enterprise-grade call quality and reliability ## Implementation Options ### Option 1: SIP/PBX Integration For businesses with existing telephony infrastructure: 1. **Connect Your SIP Trunk**: Integrate with your existing SIP provider 2. **PBX Configuration**: Configure your PBX to route WhatsApp calls 3. **Agent Deployment**: Deploy AI voice agents within your infrastructure 4. **Monitoring & Analytics**: Use our dashboard for performance tracking ### Option 2: Built-in Call Center Solution For businesses without existing infrastructure: 1. **Cloud-based Infrastructure**: Our fully managed solution 2. **Call Routing**: Intelligent call distribution to AI agents 3. **Recording & Storage**: Automatic call recording and secure storage 4. **CRM Integration**: Connect with your existing CRM systems 5. **Analytics Dashboard**: Comprehensive reporting and insights ## Core Capabilities ### Call Handling * **Incoming Call Management**: Automatic answering with AI agents * **Outbound Campaigns**: Proactive calling with personalized messages * **Interactive Voice Response**: Menu systems and call routing * **Call Transfer**: Seamless transfer to human agents when needed ### AI Agent Features * **Natural Conversations**: Human-like interactions powered by LLMs * **Context Awareness**: Access to customer history and preferences * **Multi-language Support**: Communication in customer's preferred language * **Sentiment Analysis**: Real-time emotion detection and response adjustment ### Call Center Features * **Agent Management**: Tools for managing human agent teams * **Call Queuing**: Intelligent queue management with estimated wait times * **Supervision Tools**: Barge-in, whisper, and monitoring capabilities * **Performance Analytics**: Detailed metrics on call handling and agent performance ## Technical Architecture ### SIP/PBX Integration Flow ```mermaid theme={null} graph LR A[WhatsApp Cloud] --> B[Voxeme Gateway] B --> C[Your SIP Trunk] C --> D[Your PBX] D --> E[AI Agents/Human Agents] ``` ### Built-in Solution Flow ```mermaid theme={null} graph LR A[WhatsApp Cloud] --> B[Voxeme Platform] B --> C[AI Voice Agents] C --> D[Call Center Features] D --> E[CRM Integration] ``` ## Configuration Options ### Call Routing ```javascript theme={null} { "routing": { "strategy": "round-robin", // or "skill-based", "priority" "overflow": "voicemail", // or "next-agent", "callback" "timeout": 30 // seconds before overflow } } ``` ### AI Agent Configuration ```javascript theme={null} { "agent": { "personality": "professional", "knowledgeBase": "your-kb-id", "languages": ["en-US", "es-ES", "fr-FR"], "capabilities": ["order-status", "faq", "appointment-scheduling"] } } ``` ### Quality Settings ```javascript theme={null} { "quality": { "codec": "opus", // or "g711", "g722" "bitrate": "high", // or "medium", "low" "jitterBuffer": 50, // milliseconds "echoCancellation": true } } ``` ## Use Cases ### Customer Service * **Order Status Inquiries**: Automated responses to order-related calls * **FAQ Handling**: Answers to common questions without human intervention * **Appointment Management**: Scheduling and rescheduling through voice * **Complaint Resolution**: Initial triage and escalation when needed ### Sales & Marketing * **Lead Qualification**: Proactive calls to assess customer interest * **Appointment Setting**: Scheduling meetings and demos * **Survey Collection**: Voice-based customer feedback collection * **Promotional Campaigns**: Outbound marketing calls with personalized messages ### Healthcare * **Appointment Reminders**: Automated reminders for upcoming visits * **Prescription Refills**: Voice-based prescription renewal requests * **Test Results**: Automated delivery of non-sensitive test results * **Follow-up Calls**: Post-visit check-ins and satisfaction surveys ### Financial Services * **Account Information**: Balance inquiries and transaction history * **Payment Reminders**: Automated payment due notifications * **Loan Applications**: Voice-based application processing * **Fraud Alerts**: Security notifications and verification ## Security & Compliance ### Data Protection * End-to-end encryption for all voice communications * Secure storage of call recordings and transcripts * Access controls and audit logging * GDPR, CCPA, and HIPAA compliance ### WhatsApp Compliance * Adherence to WhatsApp Business API terms of service * Proper use of calling permissions * Opt-in requirements for outbound calls * Message templates for compliance ## Analytics & Reporting ### Call Metrics * Call volume and duration statistics * Answer rates and abandonment rates * Average handling time * Customer satisfaction scores ### Agent Performance * AI agent accuracy and effectiveness * Human agent performance metrics * Call resolution rates * Leading-call resolution statistics ### Business Insights * Peak calling times and patterns * Common customer inquiries and topics * Conversion rates for sales calls * Cost per interaction analysis ## Integration Capabilities ### CRM Systems * Salesforce integration * HubSpot connectivity * Zoho CRM support * Custom CRM APIs ### Business Systems * ERP system integration * Order management systems * Inventory management * Payment processing platforms ### Communication Tools * Slack notifications * Email alerts * SMS fallback options * Webhook integrations ## API Access ### WhatsApp Calling API Programmatic control over WhatsApp calls: ```bash theme={null} # Initiate an outbound call POST /api/v1/whatsapp/calls { "to": "+1234567890", "from": "your-business-number", "agentId": "ai-agent-123", "metadata": { "customer_id": "cust-456", "purpose": "appointment_reminder" } } ``` ### Webhooks Real-time notifications for call events: ```javascript theme={null} { "event": "call.started", "data": { "callId": "call-789", "direction": "outbound", "to": "+1234567890", "from": "your-business-number", "timestamp": "2023-05-15T10:30:00Z" } } ``` ## Pricing Flexible pricing models based on implementation choice: ### SIP/PBX Integration * **Setup Fee**: One-time configuration cost * **Monthly**: Per active agent licensing * **Usage**: Per minute of call processing ### Built-in Solution * **Per Agent**: Monthly licensing per AI/human agent * **Per Call**: Pay-per-use model for outbound campaigns * **Enterprise**: Custom pricing for large-scale deployments Contact our sales team for detailed pricing information tailored to your needs.