> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voxeme.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voxeme Analytics - Call Center Performance Tracking

> Comprehensive analytics platform to track and analyze your application performance across multiple channels and metrics. Monitor call volumes, agent performance, and campaign effectiveness.

<Warning>
  The documentation is still under progress.
</Warning>

# Analytics

Voxeme provides a comprehensive analytics platform that allows you to track and analyze your application's performance across multiple channels and metrics.

## Dashboard Overview

The analytics dashboard offers real-time insights into your communication channels and team performance through various widgets, charts, and tables.

### Channels Performance

Monitor the performance of different communication channels through dedicated widgets:

* **Telephony Widget**: Track traditional voice call metrics
* **WhatsApp Calls Widget**: Monitor WhatsApp voice call statistics
* **Web Widget**: Analyze web-based communication performance
* **Conference Calls Widget**: Track multi-participant call metrics

### Overall Performance Metrics

The dashboard includes detailed bar charts for key performance indicators:

#### Call Volume Metrics

* **Total Calls**: Aggregate number of all calls across channels
* **Outbound Calls**: Number of calls initiated by your team
* **Inbound Calls**: Number of calls received from customers
* **Answered Calls**: Successfully connected calls
* **Completed Calls**: Calls that reached a resolution
* **Missed Calls**: Calls that weren't answered or connected

#### Time-based Metrics

* **Average Call Duration**: Mean length of connected calls
* **Average Call Wait Time**: Mean time customers wait before connection
* **Average Call Resolution Time**: Mean time to resolve customer inquiries

#### Campaign Analytics

* **Campaign Performance**: Track success metrics for specific calling campaigns

### Team Performance

The Leader Board provides detailed insights into individual team member performance:

| Column         | Description                  |
| -------------- | ---------------------------- |
| User           | Team member identifier       |
| Status         | Current availability status  |
| Total Calls    | Aggregate calls handled      |
| Inbound Calls  | Customer calls received      |
| Outbound Calls | Calls initiated to customers |
| Answered Calls | Successfully connected calls |

## Data Refresh and Export

* Analytics data is updated in real-time
* Export capabilities available for all metrics
* Historical data retention for trend analysis

## Best Practices

1. **Regular Monitoring**: Check dashboard metrics daily for optimal performance
2. **Team Evaluation**: Use the Leader Board for performance reviews
3. **Campaign Optimization**: Adjust strategies based on campaign performance metrics
4. **Resource Allocation**: Use channel performance data to optimize staffing

## Technical Implementation

The analytics platform uses WebSocket connections for real-time updates and RESTful APIs for historical data retrieval. All metrics can be accessed programmatically through our Analytics API.

## Related Features

* Team Management
* Call Flows
* Channel Configuration
* Campaign Management

## Reports

Voxeme offers comprehensive reporting capabilities across different aspects of your communication system.

### Call Flows Real-Time Analytics

Real-time monitoring and analysis of call flow performance with advanced filtering options.

#### Controls

* **Date Range Selection**: Filter data using From and To dropdowns
* **Group By**: Customize data aggregation
* **Export**: Download report data in various formats

#### Metrics Visualization

* **Service Level**: Bar chart displaying service level metrics
* **Call Time**: Line chart showing call duration trends

#### Call Flows Report List

Detailed table view of call flow performance metrics:

* Call Flow Name
* Service Level
* Call Time
* Action buttons for detailed view

### AI Agents Historical Reports

Comprehensive analysis of AI agent performance across different time periods.

#### Controls

* **Date Range Selection**: From and To dropdowns
* **Group By**: Customizable data grouping
* **Export**: Data export functionality

#### Key Metrics

* **Average Duration**: Gauge visualization of mean interaction time
* **Business Hours Analysis**:
  * Within Business Hours:
    * Total interactions
    * Internal communications
    * External communications
  * After Business Hours:
    * Total interactions
    * Internal communications
    * External communications
* **AI Agents Activity**: Percentage breakdown of agent activities

### User Performance Reports

Detailed insights into individual and team performance metrics.

#### Controls

* **Date Range Selection**: From and To dropdowns
* **Group By**: Flexible data grouping
* **Export**: Report export options

#### Performance Metrics

* **Key Indicators** (Gauge visualizations):
  * Total Calls
  * Inbound Calls
  * Outbound Calls
  * Answered Calls
  * Completed Calls
  * Missed Calls

#### Performance Charts

* **Number of Calls**: Line chart with user-specific filtering
* **Call/Hold Time Analysis**: Line chart showing:
  * Average metrics
  * User-specific metrics

#### Leader Board

Comprehensive table showing:

* User identification
* Total call volume
* Inbound call metrics
* Outbound call metrics
* Answered call stats
* Completion rates

### Campaign Performance Reports

Track and analyze campaign effectiveness metrics.

#### Controls

* **Date Range Selection**: From and To dropdowns
* **Group By**: Customizable grouping options
* **Export**: Data export functionality

#### Campaign Metrics

* **Total Calls**: Gauge visualization of overall campaign call volume

### Technical Notes

* All reports support real-time data updates
* Export functionality available in multiple formats (CSV, Excel, PDF)
* Custom date ranges and grouping options for flexible analysis
* Interactive visualizations with drill-down capabilities